Complaints
If you have any feedback, complaint, question or concern about a Blue Dot you have visited and/or a service you were provided with at this Blue Dot, please report it to us. You can choose from the below list the appropriate form, according to the country you report on.
Your feedback will be dealt with by the appropriate UNHCR/UNICEF country response mechanism. The feedback can be submitted anonymously.
– Blue Dots in Czech Republic
– Blue Dots in Bulgaria
– Blue Dots in Hungary
– Blue Dots in Italy: email to [email protected]
– Blue Dots in Moldova (UNHCR) or Moldova (UNICEF)
– Blue Dots in Romania (UNICEF)
– Blue Dots in Poland (UNHCR) or Poland (UNICEF)
– Blue Dots in Slovakia
Thank you! Your feedback is important to us!
The UN has a zero tolerance policy with respect to sexual exploitation and abuse
If you are aware of, or have concerns or suspicions about, a possible case of sexual exploitation and abuse by a UN or NGO staff member, you can report directly to the Inspector General’s Office (IGO) at UNHCR Headquarters or report wrongdoing to the Office of Internal Audit of Investigations (OIAI) at UNICEF Headquarters:
Email:
[email protected]
UNICEF Online Complaint Form for Ukraine Response
All addressed mail should be marked “Private and Confidential” to
Mail:
UNHCR,
94 Rue de Montbrillant,
1202 Geneva,
Switzerland
or
Director – Office of Internal Audit and Investigation (OIAI) – Investigation Section
United Nations Children’s Fund
3, United Nations Plaza
New York, New York – 10017 USA
Frequently Asked Questions on Sexual Exploitation and Abuse
If you are requesting protection against retaliation (whistle-blower protection), or if you need confidential advice and guidance on ethics-related matters related to UNICEF, please contact the UNICEF Ethics Office:
By e-mail: [email protected]
By mail:
Director – Ethics Office
United Nations Children’s Fund
Three United Nations Plaza
New York, New York – 10017 USA
Please also refer to the UNICEF Policy on Whistle-blower Protection Against Retaliation and the United Nations Secretary-General’s bulletin, “United Nations system-wide application of ethics: separately administered organs and programmes“ (ST/SGB/2007/11, dated 30 Nov 2007) and the related amendment (ST/SGB/2007/11/AMEND.1).